Frequently Asked Questions

Yes — we operate a retail store at:

71 Oxley Bizhub, #05-40, Singapore

Operating hours are listed on our Google Maps listing. For self-collection of online orders, please contact us on Telegram (@huattoru) to arrange a time before heading down.

Single cards are available in-store only at 71 Oxley Bizhub, #05-40. We do not sell single cards through our online store. Our online catalogue focuses on sealed products and TCG accessories such as sleeves, top loaders, and acrylic display cases.

We accept all major payment methods available at checkout, including:

• Credit & Debit Cards (Visa, Mastercard, Amex)
• PayNow
• PayLah!
• GrabPay
• Apple Pay & Google Pay

No. All sealed products are allocated randomly and specific box requests cannot be accommodated for online orders. If you would like to inspect a product before purchasing, please opt for self-collection instead.

Orders cannot be cancelled or amended once payment has been confirmed. Please review your cart carefully before checking out. If you have an urgent concern, contact us on Telegram as soon as possible and we will do our best to assist.

We offer standard local delivery within Singapore via our courier partners:

• Ninja Van
• J&T Express
• Seller Own Fleet

Self-collection is also available at 71 Oxley Bizhub, #05-40. Contact us on Telegram to arrange a collection time.

Orders are typically processed and dispatched within 1–3 business days of payment confirmation. Once dispatched, estimated delivery is 2–5 business days depending on your courier and location.

A tracking number (AWB) will be provided upon request by contacting us directly.

We currently ship within Singapore only. That said, we are actively working towards expanding international shipping in the future. Stay tuned to our Instagram or Telegram for updates.

Sealed products (Pokémon, One Piece) — All sales are final. We do not accept returns or exchanges for sealed products under any circumstances.

Accessories — Case by case. Returns and exchanges for accessories are considered on a case-by-case basis. Please contact us directly to discuss your situation before sending any items back.

Refunds or exchanges will not be provided for minor cosmetic imperfections to packaging, such as small tears in shrink wrap, slight dents, or corner wear. These are common occurrences in the distribution of sealed TCG products and do not affect the contents.

If box condition is important to you, we strongly recommend opting for self-collection so you can inspect the product in person before purchase.