Policies

Shipping & Returns

All orders are handled with care. Please read our policies carefully before placing your order — we want to make sure expectations are clear from the start.

Shipping
Coverage
Singapore only. We currently ship within Singapore via standard local courier.
Processing Time
Orders are typically processed and dispatched within 1–3 business days of payment confirmation.
Delivery Time
Estimated 2–5 business days after dispatch. Delivery timelines are subject to courier availability and may vary during peak periods.
Self-Collection
Self-collection is available. If box condition matters to you, we recommend selecting this option so you can inspect the product in person before completing your purchase.
Order Tracking
A tracking number (AWB) will be provided upon request by contacting us directly.
Returns & Exchanges Policy
Returns and exchanges are considered on a case-by-case basis for accessories only. Sealed products (Pokémon, One Piece) are strictly non-returnable and non-exchangeable. Please ensure you are certain of your purchase before checking out.
Returns & Refunds
Returns
Sealed Products — Not Accepted
Returns are not accepted for sealed products (Pokémon, One Piece). All sealed product orders are final once payment is confirmed.

Accessories — Case by Case
Returns for accessories are considered on a case-by-case basis. Please contact us to discuss your situation before sending any items back.
Exchanges
Sealed Products — Not Accepted
Exchanges are not offered for sealed products (Pokémon, One Piece) under any circumstances.

Accessories — Case by Case
Exchanges for accessories are handled on a case-by-case basis. Please reach out to us before sending any items back.
Refunds
Refunds will not be provided for minor cosmetic imperfections to packaging, including small tears in shrink wrap, slight dents, or corner wear. These are inherent to the distribution and handling of sealed TCG products.
Sealed Products
All sealed products are allocated randomly. Requests for specific boxes cannot be accommodated for online orders.
Damaged in Transit
In the unlikely event that your order arrives damaged due to a shipping fault, please contact us within 48 hours of delivery with photographic evidence and your order number. We will review the case and respond accordingly.
Important Notes
01
All sealed products are allocated randomly. Specific box requests cannot be accommodated for online orders under any circumstances.
02
Refunds or exchanges will not be provided for minor cosmetic imperfections to packaging — such as small tears in shrink wrap, slight dents, or corner wear.
03
If box condition is important to you, please opt for Self-Collection and inspect the product(s) in person before completing your purchase.
Questions before you order? Reach out and we'll get back to you as soon as possible.
Contact Us